Jimmy’s Garden and Lawn Services (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us about our services.
Business details Jimmy’s Garden and Lawn Services
ABN: 22 723 885 811
Phone: 0401 704 728
Email: enquirys@jimmyslawns.com.au
Information we collect
We may collect personal information that you provide directly to us, including your name, phone number, email address, suburb or service address, and any details you include when requesting a quote or making an enquiry.
We may also collect service-related information, such as the type of lawn or garden work requested, preferred booking times, and other information relevant to providing our services.
When you use our website, we may collect website usage information such as pages visited, browser or device type, and general location data through website analytics or similar tools.
How we collect information
How we use information
We use your information to:
Third-party services
We may use trusted third-party services to help operate our website and manage enquiries. These may include:
Cookies and tracking
Our website may use cookies or similar technologies to support website functionality, understand website traffic, and measure advertising performance.
If you contact us after visiting the site through advertising, call tracking or enquiry attribution tools may be used to help measure which campaigns are generating enquiries.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Australian government small-business guidance recommends protecting customer information from misuse, loss, modification, and disclosure, and the OAIC guidance says a policy should explain in broad terms how personal information is held and protected.
Retention
We only retain personal information as long as necessary to fulfil enquiries or comply with legal obligations. The OAIC guidance specifically recommends explaining the business’s approach to destruction, de-identification, or retention of personal information it no longer needs.
Some third-party providers may store or process data overseas, including in the United States or other jurisdictions. The OAIC says a privacy policy should state whether personal information is likely to be disclosed to overseas recipients and, where practical, the likely countries involved.
Access and correction
You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date. The OAIC guidance says a privacy policy should explain how people can access and correct their personal information and provide contact details for those requests.
Business details Jimmy’s Garden and Lawn Services
ABN: 22 723 885 811
Phone: 0401 704 728
Email: enquirys@jimmyslawns.com.au
Information we collect
We may collect personal information that you provide directly to us, including your name, phone number, email address, suburb or service address, and any details you include when requesting a quote or making an enquiry.
We may also collect service-related information, such as the type of lawn or garden work requested, preferred booking times, and other information relevant to providing our services.
When you use our website, we may collect website usage information such as pages visited, browser or device type, and general location data through website analytics or similar tools.
How we collect information
- We collect personal information when you:
- Submit an enquiry through our website.
- Contact us by phone or email.
- Request a quote or book a service.
- Use our website, including through cookies, analytics tools, or similar technologies.
How we use information
We use your information to:
- Respond to enquiries.
- Provide quotes and arrange bookings.
- Deliver and manage our services.
- Operate, maintain, and improve our website.
- Monitor website performance, security, and usability.
- Measure advertising effectiveness, including Google Ads if used.
- We may contact you regarding your enquiry or services. We do not send unsolicited marketing.
Third-party services
We may use trusted third-party services to help operate our website and manage enquiries. These may include:
- Website hosting providers.
- Email services used to receive enquiry notifications.
- Analytics providers such as Google Analytics.
- Session or interaction analytics tools such as Microsoft Clarity, if used.
Cookies and tracking
Our website may use cookies or similar technologies to support website functionality, understand website traffic, and measure advertising performance.
If you contact us after visiting the site through advertising, call tracking or enquiry attribution tools may be used to help measure which campaigns are generating enquiries.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Australian government small-business guidance recommends protecting customer information from misuse, loss, modification, and disclosure, and the OAIC guidance says a policy should explain in broad terms how personal information is held and protected.
Retention
We only retain personal information as long as necessary to fulfil enquiries or comply with legal obligations. The OAIC guidance specifically recommends explaining the business’s approach to destruction, de-identification, or retention of personal information it no longer needs.
Some third-party providers may store or process data overseas, including in the United States or other jurisdictions. The OAIC says a privacy policy should state whether personal information is likely to be disclosed to overseas recipients and, where practical, the likely countries involved.
Access and correction
You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date. The OAIC guidance says a privacy policy should explain how people can access and correct their personal information and provide contact details for those requests.
Overseas disclosure
You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date. The OAIC guidance says a privacy policy should explain how people can access and correct their personal information and provide contact details for those requests.
Complaints
If you believe we have breached your privacy, contact us using the details above and we will respond within 30 days. The OAIC guidance says a privacy policy should explain how a person can complain about a privacy issue and how the complaint will be handled.